Question 1

Who We Are

Accepted Answer

Glad to meet you! We are [INSERT BUSINESS NAME/WEBSITE ADDRESS]. Our mission to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!

Question 2

What are the shipping and delivery times?

Accepted Answer

We ship directly from multiple warehouses as soon as the order is processed. 
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times to the US usually take 2-6 business days [UPDATE ACCORDING TO YOUR SUPPLIER’S DELIVERY TIMES].

Question 3

How can I track my package?

Accepted Answer

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.(https://www.17track.net/en)

Question 4

What happens if the estimated delivery time passed and I still did not receive my order?

Accepted Answer

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at [INSERT EMAIL ADDRESS] or by using the Contact Us page [LINK WITH YOUR CONTACT US PAGE].

Question 5

What do I do if my product arrived damaged?

Accepted Answer

If you receive damaged merchandise, please take a picture and email us the picture at [INSERT EMAIL ADDRESS] right away. We will only replace damaged goods within 48 hours of receiving your order.

Question 6

Can I return my product for a refund?

Accepted Answer

Sure! We have a [INSERT NUMBER OF DAYS] day return policy, which means you have [INSERT NUMBER OF DAYS] days after receiving your item to request a return.
To start a return, you can contact us at [INSERT EMAIL ADDRESS], or using our Contact Us [LINK ‘CONTACT US’ WITH YOUR CONTACT US PAGE] page.
Your refund will be automatically processed as soon as the order returns to our warehouse.